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We craft digital journeys that meet user needs.

At Experience Lab, we believe good looking is great, but good looking with brains is better. Our work is strategically designed to deliver just what users need and how they need it, because we believe in knowing your user, inside and out.


We’re a user experience design team. We help clients clarify strategy, architect innovative solutions based on user needs, and create unique digital brand experiences.

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Digital Strategy

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User Research

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Information Architecture

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User Journeys


We partner with companies to align digital experiences with customer needs.

We focus on:
  • Healthcare
  • Museums and other cultural institutions
  • Nonprofit organizations and sustainably focused companies
With miles of experience in:
  • eCommerce
  • Web apps and services
  • B2B

We also provide or expand full UX capacity for top-tier agencies. Our methodology allows us to harness the power of the customer to make the complex feel simple and to bring to vision beautiful solutions that work.

User Research. Man giving lecture at podium with audience and. Post-it notes on a whiteboard.
Digital Journeys. Customer journey map. iPhone with view of Oregon Historical Society website.
User Personas. Hands on laptop, with view of online store. User personas.
Information Architecture. Sitemap. Tablet with view of Cambia website..
User Experience Design. Image of tablet screen with view of SAGE website. Wireframe.
Inbound Content Marketing. Desktop with view of The Workers Lab. Campaign report.


The Oregon Historical Society logo
Cambia Health Solutions logo
World Wildlife Foundation logo
Portland Children's Museum logo
National Psoriasis Foundation logo
GE logo
Providence Health Plan logo
Sockeye logo
NOBA logo
Sonoma County California logo
Portland 5 Centers for the Arts, logo
Bridgespan logo

How can we help you accomplish your goals? Send us a Project Inquiry


As experienced practitioners of user experience design, we know how to transform business goals and customer data into effectively designed digital products. We help our clients consider digital challenges from all angles, and apply expert usability practices and principles to make our clients products and properties work for them.

We are careful listeners and attentive observers.

We keep the customer journey at the center of our projects.

We empower clients to accomplish their goals.

We are transformation agents.

Let's Talk!

We want to hear about your challenges and help you hear the voice and needs of your customers. 

(503) 298-5074

PO Box 11328
Portland, Oregon 97211

Ready to share details on a specific project? Complete a project inquiry form.